More about Phones...

Continuing on from a previous blog post of mine (http://techgeek.posthaven.com/phone-not-responsive-lost-data), I have been in touch with more people who are also having phone problems. Rather than bore you with the in's and out's of phone data recovery, I've listed their enquiries. I've not looked at the cases personally, but it should be possible to recover their information in all cases. By the way, if you're wondering what data recovery is all about, have a look at this site: http://www.recover-deleted-data.co.uk/

I would like a data extraction from my iphone 6,the screen is smashed,and I have forgot my pin number ,i did not unfortunately back up the pictures and important messages,contacts etc. How much will this cost to do ?

My son has broken his iphone 6 – screen broken and can not charge at all. He did not back it up at all. Is it possible to get the photos off the phone?

Unfortunately deleted a lot of pictures from my samsung s6 edge phone. Can provide pictures. Mobile snapped by ex. Would like as much data as possible retrieved. Texts, photos etc. Looking for price, timescales etc

Had trouble trasnferring data to SD card. Laptop loaded in windows but didnt detect the hard drive. Plugged in to another source – device ended up crashing. Plugged bag in to laptop – laptop no longer loads beyond black screen

Could you recover data (photos/videos) from an iPhone 6s? Had to have screen replaced and we were not told this would erase all data. Have connected to iTunes but no back up unfortunately. Its like a brand new phone

I have a Samsung S6 mobile phone that will not switch on at all. I accidentally dropped it a couple of months ago, which cracked the screen & the back of the phone. It did work up until yesterday. I have tried re-booting it & connecting it to a computer. The Blue indiactor light at the top of the phone is on / blinking. The phone screen is totally black & un-responsive. I wondered if you think you'd be able to recover the photos I have stored in the phones hard drive?

I have a water damaged iPhone 4s. The phone itself is worthless but I have over a thousand photos plus videos of my children on it I'm desperate to recover. The phone no longer even turns on. Do you think you could help? If so what would it cost all in, absolute total please?

Until next time, Barry.

Sound Familiar?

If any of the following instances sound familiar, you've got a broken hard drive. Come and see me if you want the data pulled from it.
  • Hard disk has crashed, it has been enclosed in a 2.5" external ide hard disk enclosure. When connected via usb to pc drive not accessible. Need all excel,word and pdf files. Also had two companies set up on sage software which had not been backed up in a while, need access to this information also
  • I have a Western Digital My Passport 500gb ext drive that is making a clicking sound after receiving a slight knock. Windows will not recognise the drive, and I receive a 'fatal' error when trying to access it via Disk Management. I need as many of the files as possible recovered from the drive.
  • MacBook Air, flash storage can't find the hard drive. Apple said SSD needs a firmware update but in order to do that it needs to erase all the data, so I need a backup first or I lose everything (and I don't have a backup)
  • The hard drive has been used for long time, when plugged up the light comes on, but there is no response, the drive does not move, usually you can hear it whine when running. The remote drive is a Freedom 500GB, would you please give me an price for extracting the data, I do not wish to have the drive repaired, I can supply a brand new remote drive for the data to be down loaded to.
  • My 4tb harddrive has stopped working. ATA /SATA password lost
  • Was working perfectly this morning and has completely stopped connecting to my laptop. Work IT guy says that it can be recovered but won't work when plugged in at the moment. I am a teacher and need this sorted immediately. Please let me know the timeline and cost.
  • I have a WD external hard disk and it is not getting detected on any computer that's why I can't access any of my data in it.
  • I have a 5tb Seagate Hard Drive which unfortunatelly fell from the desk on a carpet. When connected to the laptop it shows as a device (I can eject it) but it doesn't actually appear anywhere. I'm interested to know how much it would cost to get it either fixed or have the data recovered.
  • Device not getting detected. Recurring clicking sound, but the platter sounds like it is spinning. Possibly the heads are moving back and forth.

Opening hours are 9am-5pm, Monday to Saturday.

Broken Computers and Hard Drives

My computer is broken and I would like to retrieve all data, but especially photographs, from it. External USB Hardrive (WD 2TB Passport) fell off desk landing vertically on floor, connector side up. Now when plugged into my Mac, the drive makes a clicking noise and the light flashes. The drive doesn't show in Finder, but appears in Disk Utility, however the single partition is greyed out as if eject. If it makes any difference, the drive was plugged into my RAID server when it broke, however the data had started copying off the drive yet. The drive was about 1/3 to 1/2 full with data, with the majority of it being audio files.

I have and WD Exteranl HD giving a message " the request is failed due to a fatal device hardware error". It has a lot of very important backed up files which I'm desperate to get to as my laptop has been stolen. I wonder how much it cost to get the data off? How long it would take and if you are open next Monday

Failed/failing standalone hard disk. Host OS generates SATA errors (command failures, resets etc.) when trying to access the drive. SMART self tests fail with read errors. Drive is branded as a Samsung "Momentus" but is actually a Seagate ST1000LM024 2.5" 1 TB SATA (used as an external drive via USB). Would like to explore options for data recovery.

My Seagate expansion hard drive is not showing up on my Macbook. I've tried on my friends macbook and it doesn't turn up on disk utility either. There's no problem with the wire as I used it with another hard drive and it worked fine. There are sounds coming from the hard drive that are identical to my other hard drive when plugged in. I'm hoping you'll be able to help with this.

I have a G-Technology GDRIVE Ev ATC External hard drive. I have been using this on my mac book pro for the last 18 months no problem. I have just tried to use it but it is not showing up in the mac book finder. It is showing up on Disk Utility but the volume is greyed out and unmounted. The hard drive light switches on when plugged into the laptop and the hardrive is vibrating suggesting that it is on. But I desperately do not want to risk loosing the video files and video editing projects that are on the hard drive. Is there a way of opening the hard drive and saving the files somewhere else? I am leaving the country on Sunday so this is quite urgent!

Dropped phone and Drives not showing up

A mixture of enquiries in this post for you to enjoy!

Hard drive: It was dropped, now when connected to the computer it doesn't show up.Possibly, mechanical failure. Brand WD elements. Want to fix it ASAP if possible, if not just recover the data.

I have a <a href="https://www.wdc.com/products/portable-storage/wd-elements-portable.html">WD portable HDD</a>. I dropped it & now cannot access any information.
I would like to retrieve my data onto a newly purchased portable solid state hard drive.
How much is this likely to cost?

I dropped my phone on Saturday night. The screen did not shatter but it is clearly damaged. Since then the phone has shown no signs of life at all, including when I plug it in to a charger. I left it plugged in overnight but it still shows no signs of life. I desperately need to access my voice memo files. I'm a journalist and record interviews using my iPhone and I have two important interviews on there from last week. Any help much appreciated.

An external HDD which I sue for backing up and archiving my school's files has stopped working. Machine light comes on but information can not be read from the hdd. Could I please have a quote to retrieve data.

I'm afraid that my WD my book has a mechanic problem and that's why I'm unable to access to my film files.

Are you able to recover/repair corrupt excel file?

It's a seagate 1tb external hard drive, it fell off the bed whilst using it and landed on carpet but now doesn't work. There is a little faint tapping noise for a bit but the blue light on the case doesn't come on.

<a href="https://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/hard-drive-self-monitoring-system-has-reported/88ca133d-a2c8-4059-bed0-ed59a38f5c69">megatrends "self monitoring system</a> has reported a parameter has exceeded its normal operaing range etc etc"

My sister-in-law has a <a href="http://www.freecom.com/product/tough-drive-hdd-500gb-56058/">Freecom 500GB HD</a> with a lifetime of family photos on it. The drive is 'ticking". Of course they're not backed up and she's worried that she's lost these photos. Can you please send a quote as to the cost of recovering the data off this drive.