Data Recovery Report

When you have a broken hard drive that you need to get the files from you have to send your computer disk to a data recovery company to get them to retrieve your data. They will examine your hard drive and find out what is wrong with it. Then they'll send you a report detailing the faults and issues. Here's a standard report:

This is the report from another company I used two years ago:
The report from the lab has been finalized and the engineer has reported the following.
· When powered the drive clicks and spins down
· Drive opened within clean lab for internal examination
· Failing read/write heads preventing access to data
· Possible damage on media surface area causing mechanical and logical read/write operation to fail.
· Partition tables unreadable due to read/write failure
Access to data is unsuccessful due to damaged read/write heads.
The heads are the mechanical components that read/write data to/from the internal platters.
The work required to correct the faults include:
1. Drive disassembled within clean lab facility
2. Drive rebuilt with compatible donor heads
3. Drive to be placed on Data Extractor to improve stability and read/write process
4. Attempted Sector by sector image
This is a highly skilled process that is not infallible. The chance of a successful recovery once this process has been completed is approx: 70%.
Unfortunately there are currently no parts in stock to complete the rebuild but we can purchase a compatible donor from our suppliers in the US.

As you can see, a data recovery report clearly identifies what the problem with the hard drive is and the chance of them getting your data back should you decide you want to proceed with the data recovery cost. You can expect to pay in the region of £300 to £700 for a data recovery service from a hard drive.


Emergency Server RAID Recover Data

When it comes to being asked to recover data from large systems running RAID - I always pass the work onto a competent company like Data Clinic's RAID recovery team. ICO compliant with your data security, their team retrieves the information from RAID systems (HP, Qnap, and NAS, running RAID 5, 6, 10 and 50, throughout most of the UK. Furthermore whilst I work on a 5-7 day schedule, Data Clinic have an emergency service that recovers data ASAP - sometimes the same day.

Here are 3 example enquiries I've had lately where Data Clinic were able to recover the client's files.

I have a server disk which one of our users has accidentally deleted approx. 70gb of data, which we now need recovered. The OS is Red Hat Enterprise Linux 5 – 64bit

I have a Iomega 200D with 4 x 1TB Seagate SATA drives installed configured in a RAID 5 array. One of the drives has failed and we are no longer able to access the data on the device.

We've had our QNAP NAS fail recently and we need to copy the data from our drives. It's a 4x2TB setup with the 2nd bay appearing to be malfunctioning. We bought a new drive for that bay but it failed to mount and rebuild. This means that the drives are probably all in good shape but the NAS itself is non-functioning. Can someone come have a look ASAP please, it's extremely urgent that we have this data copied over to a new drive.

Data Clinic's RAID recovery team are based in Manchester and London but also recover data across the UK, still on an emergency (same day) service.

I'm sometimes asked why I don't handle RAID data recovery work myself - the answer is simple: RAID is a very complex type of data storage where files are stored in segments across all the hard drives in the RAID array - this data once recovered, has to be pieced back together rather like a patchwork quilt - this is a very skilled job that is beyond the capabilities of most, including me, therefore that's why I leave it up to Data Clinic.

London Data Recovery

Recently I've been experiencing a particularly difficult problem with my desktop hard drive. It has failed and i need the data extracting from it. As I'm located in streatham hill, london I've sent it to Datlab data recovery London branch.

External 1TB Seagate Hard Drive not being recognised by MacBook. Faint beeping on plugging in but drive not starting up. This contains around 800GB of very sentimental photos & videos,which are not backed up. Based in London and can travel so can you look at the drive?

I have many important documents and family photos stored on a Samsung external hard drive. I have never had any problem writing to this drive or reading from it until recently when my laptop and other computers I have tried have failed to recognise it completely when connected via USB. I need to recover as much data from it as possible and am 5 miles south of London.

I have a Seagate Expansion drive that has been dropped and no longer connects to my PC. What would be the cost to recover the data if it is possible.

I was hoping to obtain a quote for the retrieval of data from a Seagate external hard drive. When connected to a laptop the hard drive connection was severed when the hard drive fell off a desk. The 'safely remove hardware' procedure not been completed. After this, the hard drive is no longer recognised by any computer which I have tried the drive in. The computer is aware there is a connection, but it is never possible to open the drive. I have tried uninstalling and reinstalling the drivers for the hard drive but this hasn't worked. I would be grateful if you could indicate the likely cost of retrieving the files from the drive?

I travel frequently and after my most recent trip my external hard drive ( model: https://www.amazon.co.uk/dp/B00FP50JAG?tag=ps-uk-seagate-01-21) cannot be read. It powers on, I can hear noises coming from it yet it doesn't seem to be recognized by my PC. Questions: 1) How much would the service cost? 2) What timeline can I expect? 3) Can you pick up the HDD from my business or do I have to personally deliver it?

Hard drive failure on a Seagate 500gb SATA Drive not detectable by external reader or laptop. Looking for quote at this stage – data lost is personal baby photos, and its the HR director for the company!

Hard Drive Recovery in Liverpool

In this post I've combined together several enquiries for data recovery services from customers in or around the Liverpool area. I'm including Chester here too.

Solid State Drive Won't boot. I want to take some files from it, There are just a few files I need from it importantly that are irreplaceable. My mobile worstation is a m6800 and it says drive doesn't install, check cables.

My 2TB Seagate Backup Plus with not show the drive and the data. Makes beeping sound if ear is placed close to hard drive. Please email as currently working in Liverpool and can't get to a phone because of the type of work I'm doing. If it helps, I live in Aintree and I know there is a local data recovery business in Horton House Liverpool, just behind Exchange Flags.

Hard drive keeps clicking. The computer is recognising it but you cant access the data. Light keeps flashing on the drive. Drive is a WD my passport ultra. I have a fair amount of money to spend on getting this data recovered, so I'm looking to get the recovery done. I don't want to have to take out a second mortgage to get the recovery done thou! Ps I'm near Wallasey, Liverpool.

I have a CCTV system, I want the recover the videos thats been overwrite and gone, and I cant review them anymore

Western digital external USB 3 drive with one PCB for both the drive and adapter (external drives usually gave separate pcb for drive and another one connecting sata to USB) Drive gets power, but is not being recognised by Windows, Mac or Linux. I have a computer system that runs my mortgage advisor / brokering business. I don't know about what costs you charge, but if you are perhaps moving house or require mortgage brokering services perhaps we can have a chat and come to some arrangement.

Macpro disk structure not reading

My portable hard drive seems to have stopped working with any of my devices. Makes a clicking noise and then disconnects itself. It has a lot of photos and music stored on it and no other back up.

There is a physical fault on my laptop hard drive (according to the guy in my local computer shop) I would need data recovery of photos/videos and word documents. If that is possible can you give me a price quote and timeframe for the service.

I own a very old Macpro desktop, circa 2006. This Macpro contains equally old 500GB Seagate hard disks. Model name Barracuda 7200.9 (let me know if any further info regarding the disk itself would be helpful). On this disk I had a windows partition installed via bootcamp. After more than 10 years of mostly faithful service this hard disk finally seems to have died. I can no longer boot the windows partition from the disk, and when I boot into Mac OS I can no longer even see the disk being detected by disk utility or system information apps. Even if the hard disk is dead, there is still data on the disk that I would like to recover. I wanted to come to you to see if this was possible, and if so, if you could give me a quote for recovery from such a disk. Let me know if I can provide any further info.

I wanted to see if my data can be recovered. My OS crashed and I couldn't access my HDD. I tried to boot up Ubuntu to access the files (was previously on Windows 10), but in doing this I accidentally formatted one of the partitions from NFTS to ext4. I can't access the files and want to know if this can be recovered. How much will this cost and what is the lead time?

I was copying some files and suddenly the external hard drive froze. I just unplugged it without stopping it properly and now I cannot access my files anymore. It says: F is not accessible. The disk structure is corrupted and unreadable. I cannot remember dropping the device or causing any other physical damage.

Barry says: Disk structuring problems can be simple or difficult to sort out - it depends on the problem. Whether the data is recoverable or not also depends on the problem. Usually Windows machines are easier to work on than Apple ones because of the way the filesystem works. You can contact me direct or try an independent expert like Data Recovery Tips (UK).


Computer Issues

Here are some examples of computer problems that I regularly fix - please contact me if you would like me to solve your computer problem.

Slow Server 1TB USB Portable Hard drive, Drive was used on a server to store media(images&Video) when the drive died it caused the server to slow to a crawl also now makes a ticking noise. drive detected on PC briefly and then crashes.

Toshiba Canvio not powering up My Toshiba Canvio 3tb external hard drive won't power up. I've had it since October 2014 and it holds a lot of photos, videos and music on there.

Seagate Expansion not recognised Seagate Extension 5TB Drive is now not being recognised by my Mac. Making a short beeping sound and no light flashing as it normally would be. Drive is not showing on disk utility and also causing Mac to crash when plugging in on occasion.

WD with Failure Symptoms My HDD has most of the failure symptoms: clicking noise, beep, not recognised by the computer. It's a WD My Passport 1TB HDD, could you give me a call back starting July 13 (out of the country at the moment) or email back anytime, to discuss how much it will cost to repair and how long will it take?

I dropped my Samsung M3 1TB portable hard drive. It powers up when connected to a computer, but doesn't show up on it, and makes a beeping noise for approximately 10 seconds before stopping. Probably its USB connector port is broken. What are your prices for data recovery?

I recently had a free evaluation from Kroll for a 1TB Western Digital Passport External HD and it was found that it had an internal mechanical failure but a very good chance of data recovery (77% – 100%). Before I sent it, it had been suffering from the "click of death." However, the quote they gave me to recover was very, very expensive, so I was wondering that price range Data Clinic would charge to recover the data? I was recommended your service by a company in York.

Even more about phones

Iphone 6 is dead, won't charge or turn on. need to recover data that was not backed up on the cloud namely whatsapp messages, photos since 23/12/2016, notes, videos

Phone wont turn on need phone numbers and pictures - water damage/no longer works or even powers on. I just need to recover the photos

I lost my mobile phone and I need to retrieve phone numbers that are on the lost device

Samsung mobile: Sd card faulty or just disappeared. We were on holiday and and was looking at photos just taken, turned around to show them to my husband and they had disappeared! !! SD card not detected by mobile and my holiday photos gone.

My iPhone is stuck on the apple logo a lot. There is also signs of a red screen too. I tried to update the software but it said I need to restore it t factory settings. I haven't backed up my iphone so I will lose all my informations, photos, data, and so on. I really don't want my photos to disappear, so I really need help with this.

My phone is completely broke smashed and dead but would like to get the pictures off it as they mean a lot

Do you think you'll be able to recover photos from my iPhone 6 which crashed during an iOS upgrade? The phone is now stuck in Recovery Mode and it just shows error 56 whenever I try to upgrade it using my Macbook. I have sent it to Kroll On Track and they said: The software is severely damaged and has ‘cracked’. There is no way to bypass this to access the contents of the device. The data will not be recoverable. The only option would be a repair of the phone, if required. Do you have a different data retrieval method?

My Sony experia z5 was dropped in salt water accidentally after I had the screen repaired and it was not waterproof anymore. I have left the device in rice for 2 days but it won't turn on at all. Could you please advise the likelihood of recovering the data from my internal storage, how much this would cost and how long it will take roughly? Could you please respond via email as I have no phone at the moment!

From all these examples above - it's easy to see how much we value the data on our mobile phones! - Please back your data up!!

More about Phones...

Continuing on from a previous blog post of mine (http://techgeek.posthaven.com/phone-not-responsive-lost-data), I have been in touch with more people who are also having phone problems. Rather than bore you with the in's and out's of phone data recovery, I've listed their enquiries. I've not looked at the cases personally, but it should be possible to recover their information in all cases. By the way, if you're wondering what data recovery is all about, have a look at this site: http://www.recover-deleted-data.co.uk/

I would like a data extraction from my iphone 6,the screen is smashed,and I have forgot my pin number ,i did not unfortunately back up the pictures and important messages,contacts etc. How much will this cost to do ?

My son has broken his iphone 6 – screen broken and can not charge at all. He did not back it up at all. Is it possible to get the photos off the phone?

Unfortunately deleted a lot of pictures from my samsung s6 edge phone. Can provide pictures. Mobile snapped by ex. Would like as much data as possible retrieved. Texts, photos etc. Looking for price, timescales etc

Had trouble trasnferring data to SD card. Laptop loaded in windows but didnt detect the hard drive. Plugged in to another source – device ended up crashing. Plugged bag in to laptop – laptop no longer loads beyond black screen

Could you recover data (photos/videos) from an iPhone 6s? Had to have screen replaced and we were not told this would erase all data. Have connected to iTunes but no back up unfortunately. Its like a brand new phone

I have a Samsung S6 mobile phone that will not switch on at all. I accidentally dropped it a couple of months ago, which cracked the screen & the back of the phone. It did work up until yesterday. I have tried re-booting it & connecting it to a computer. The Blue indiactor light at the top of the phone is on / blinking. The phone screen is totally black & un-responsive. I wondered if you think you'd be able to recover the photos I have stored in the phones hard drive?

I have a water damaged iPhone 4s. The phone itself is worthless but I have over a thousand photos plus videos of my children on it I'm desperate to recover. The phone no longer even turns on. Do you think you could help? If so what would it cost all in, absolute total please?

Until next time, Barry.

Phone not responsive, lost data

My iPhone restored to factory settings and I hadn't backed up my holiday photos – I'm desperate to get them recovered! My iphone6 was disabled and i had to erase all my data in order to use my phone again. I really want to retrieve all my photos and chat histories if it is possible.

i have a LG G3 which went completely dead a few months ago. Before it went dead there was a error message coming with regards to lack of memory space. Just wanted to know if you would be able to recover any pictures and videos on the phone. And what the charge will be. Also where are you based?

I accidentally deleted videos from what i recorded with the phone camera. It's a Vodafone smart 6. I tried software from the internet like Dr phone for Android and it can not find any videos. What I deleted is what I took in Spain as I did a backup before I went but unable to when I was in Spain. So the date range is from 3 April to Saturday 15 April. The phone in question is turn off and i'm using another phone. I'm enquiring if there is a chance of recovering the lost videos. If so let me know by Email please until tomorrow then you can ring me as I drive for a living.

When i plug my iPhone 6s to the computer, the only option i get was to restore the phone, which i am trying to avoid because I needed the pictures in the phone and they have not been backed up due to short of iCloud storage. I sent the phone to a company but had not been successful in retrieving the data. Hence I am trying to get another opinion on this matter.

Barry's comment: Phone file recovery (otherwise known as 'phone data recovery') includes retrieving information from any type of phone that is broken, unresponsive or no longer accessible. Don't meddle with the phone yourself you'll invalidate your warranty and loose the data you're trying to recover. Seek professional advice - even if you don't use it.

SSD File Recovery

Recovering data files from SSD hard drives can be a big of a black art - these hard drives are completely different on the component level - no moving parts, and the data is stored to memory cells rather than a rotating magnetic disk. Here's an interesting enquiry from someone wanting their data back from one of these:

OWC SSD"I had an OWC Aura SSD in my Macbook Pro until Sunday until it stopped mounting when booting up my laptop. I've removed it and put the old original SSD for now. It uses the Sandforce 2281 controller, which I understand makes things very difficult to recover data. Are you aware of any options I have for recovering the data?"

It really depends on what the trouble is with the controller or the SSD main body. Until I have a close look at it I won't know what they problem is. In the meantime have you thought about looking on the web and trying some DIY data recovery on it yourself? Sites like Data Recovery Tips provide excellent advice on what people can try themselves to retrieve inaccessible data from their hard drives. My first recommendation is therefore to browse this site and see if you can find any useful information. If you are still stuck please come back to me and I'll see if I can recover the data for you.