More about Phones...

Continuing on from a previous blog post of mine (http://techgeek.posthaven.com/phone-not-responsive-lost-data), I have been in touch with more people who are also having phone problems. Rather than bore you with the in's and out's of phone data recovery, I've listed their enquiries. I've not looked at the cases personally, but it should be possible to recover their information in all cases. By the way, if you're wondering what data recovery is all about, have a look at this site: http://www.recover-deleted-data.co.uk/

I would like a data extraction from my iphone 6,the screen is smashed,and I have forgot my pin number ,i did not unfortunately back up the pictures and important messages,contacts etc. How much will this cost to do ?

My son has broken his iphone 6 – screen broken and can not charge at all. He did not back it up at all. Is it possible to get the photos off the phone?

Unfortunately deleted a lot of pictures from my samsung s6 edge phone. Can provide pictures. Mobile snapped by ex. Would like as much data as possible retrieved. Texts, photos etc. Looking for price, timescales etc

Had trouble trasnferring data to SD card. Laptop loaded in windows but didnt detect the hard drive. Plugged in to another source – device ended up crashing. Plugged bag in to laptop – laptop no longer loads beyond black screen

Could you recover data (photos/videos) from an iPhone 6s? Had to have screen replaced and we were not told this would erase all data. Have connected to iTunes but no back up unfortunately. Its like a brand new phone

I have a Samsung S6 mobile phone that will not switch on at all. I accidentally dropped it a couple of months ago, which cracked the screen & the back of the phone. It did work up until yesterday. I have tried re-booting it & connecting it to a computer. The Blue indiactor light at the top of the phone is on / blinking. The phone screen is totally black & un-responsive. I wondered if you think you'd be able to recover the photos I have stored in the phones hard drive?

I have a water damaged iPhone 4s. The phone itself is worthless but I have over a thousand photos plus videos of my children on it I'm desperate to recover. The phone no longer even turns on. Do you think you could help? If so what would it cost all in, absolute total please?

Until next time, Barry.

Sound Familiar?

If any of the following instances sound familiar, you've got a broken hard drive. Come and see me if you want the data pulled from it.
  • Hard disk has crashed, it has been enclosed in a 2.5" external ide hard disk enclosure. When connected via usb to pc drive not accessible. Need all excel,word and pdf files. Also had two companies set up on sage software which had not been backed up in a while, need access to this information also
  • I have a Western Digital My Passport 500gb ext drive that is making a clicking sound after receiving a slight knock. Windows will not recognise the drive, and I receive a 'fatal' error when trying to access it via Disk Management. I need as many of the files as possible recovered from the drive.
  • MacBook Air, flash storage can't find the hard drive. Apple said SSD needs a firmware update but in order to do that it needs to erase all the data, so I need a backup first or I lose everything (and I don't have a backup)
  • The hard drive has been used for long time, when plugged up the light comes on, but there is no response, the drive does not move, usually you can hear it whine when running. The remote drive is a Freedom 500GB, would you please give me an price for extracting the data, I do not wish to have the drive repaired, I can supply a brand new remote drive for the data to be down loaded to.
  • My 4tb harddrive has stopped working. ATA /SATA password lost
  • Was working perfectly this morning and has completely stopped connecting to my laptop. Work IT guy says that it can be recovered but won't work when plugged in at the moment. I am a teacher and need this sorted immediately. Please let me know the timeline and cost.
  • I have a WD external hard disk and it is not getting detected on any computer that's why I can't access any of my data in it.
  • I have a 5tb Seagate Hard Drive which unfortunatelly fell from the desk on a carpet. When connected to the laptop it shows as a device (I can eject it) but it doesn't actually appear anywhere. I'm interested to know how much it would cost to get it either fixed or have the data recovered.
  • Device not getting detected. Recurring clicking sound, but the platter sounds like it is spinning. Possibly the heads are moving back and forth.

Opening hours are 9am-5pm, Monday to Saturday.

Phone not responsive, lost data

My iPhone restored to factory settings and I hadn't backed up my holiday photos – I'm desperate to get them recovered! My iphone6 was disabled and i had to erase all my data in order to use my phone again. I really want to retrieve all my photos and chat histories if it is possible.

i have a LG G3 which went completely dead a few months ago. Before it went dead there was a error message coming with regards to lack of memory space. Just wanted to know if you would be able to recover any pictures and videos on the phone. And what the charge will be. Also where are you based?

I accidentally deleted videos from what i recorded with the phone camera. It's a Vodafone smart 6. I tried software from the internet like Dr phone for Android and it can not find any videos. What I deleted is what I took in Spain as I did a backup before I went but unable to when I was in Spain. So the date range is from 3 April to Saturday 15 April. The phone in question is turn off and i'm using another phone. I'm enquiring if there is a chance of recovering the lost videos. If so let me know by Email please until tomorrow then you can ring me as I drive for a living.

When i plug my iPhone 6s to the computer, the only option i get was to restore the phone, which i am trying to avoid because I needed the pictures in the phone and they have not been backed up due to short of iCloud storage. I sent the phone to a company but had not been successful in retrieving the data. Hence I am trying to get another opinion on this matter.

Barry's comment: Phone file recovery (otherwise known as 'phone data recovery') includes retrieving information from any type of phone that is broken, unresponsive or no longer accessible. Don't meddle with the phone yourself you'll invalidate your warranty and loose the data you're trying to recover. Seek professional advice - even if you don't use it.

Kings Norton, Birmingham Data Recovery

We have a Dell all in one computer using Windows 10. As of today we can't use it. This is the fault code. C:WINDOWS\System32\Logfiles\Srt\SetTrail.txt Could you advise / quote please on the likelihood of recovery and/or repair. We are in Kings Norton. Birmingham B38 0AF THANKS

Harddrive is detected in bios but not in windows or Linux. Makes clicking sound. The laptop it was in wasn't dropped so hopefully it is a system board fault. Please email me as I am out of the country until next week.

My phone died yesterday and will not switch on, please can you recover all phone data I.e. SMS texts, photos, videos, whatsapp etc. The device is a HTC One M7.

I've used the services of Birmingham's Data Clinic several times in the past for the retrieval of file from both an unresponsive hard drive and several mobile phones.

We have a Seagate Laptop SSHD 1000GB from a Dell Inspiron 2350. The PC stopped recognising the HD and we took it to a local PC repair shop who confirmed the HD had failed. We have some files on there which were not backed up which we would like recover.

I have a SSD that has crashed. What is the procedure for sending it to you for data recovery? Would you be able to determine the percentage of recoverable files and the percentage of files unable to be recovered? Do you charge on a sliding scale depending on the percentage of data/files recoverable? What is your range of charges - I'm midlands based near Birmingham and Wolverhampton?

I have a plug in USB hard drive which my laptop stopped recognising. When I plugged it in again it started making a bleeping noise. Can this be repaired or the data (photos) recovered.

My laptop have been dropped and subsequently hdd has been damaged and will not work. How much do you charge for recovery or fixing it?

I have a Freecom Classic SL Hard Drive (160gb) that is probably about 10 years old. I'm located just outside Birmingham, near Wolverhampton. I tried plugging it in for the first time in a while and the power supply sparked a little, then I could see smoke coming out. I'm worried I'll have lost all the data, but if retrieval might be possible I would be hugely grateful.

Most data recovery companies apply a sliding scale of charges for their recovery services which are dependent on how complex the data recovery procedure is that they need to apply in order to recover the files from the device. Companies like Data Clinic will provide you with a cost first. It's up to you if you want to proceed with the recovery or not.

Broken Computers and Hard Drives

My computer is broken and I would like to retrieve all data, but especially photographs, from it. External USB Hardrive (WD 2TB Passport) fell off desk landing vertically on floor, connector side up. Now when plugged into my Mac, the drive makes a clicking noise and the light flashes. The drive doesn't show in Finder, but appears in Disk Utility, however the single partition is greyed out as if eject. If it makes any difference, the drive was plugged into my RAID server when it broke, however the data had started copying off the drive yet. The drive was about 1/3 to 1/2 full with data, with the majority of it being audio files.

I have and WD Exteranl HD giving a message " the request is failed due to a fatal device hardware error". It has a lot of very important backed up files which I'm desperate to get to as my laptop has been stolen. I wonder how much it cost to get the data off? How long it would take and if you are open next Monday

Failed/failing standalone hard disk. Host OS generates SATA errors (command failures, resets etc.) when trying to access the drive. SMART self tests fail with read errors. Drive is branded as a Samsung "Momentus" but is actually a Seagate ST1000LM024 2.5" 1 TB SATA (used as an external drive via USB). Would like to explore options for data recovery.

My Seagate expansion hard drive is not showing up on my Macbook. I've tried on my friends macbook and it doesn't turn up on disk utility either. There's no problem with the wire as I used it with another hard drive and it worked fine. There are sounds coming from the hard drive that are identical to my other hard drive when plugged in. I'm hoping you'll be able to help with this.

I have a G-Technology GDRIVE Ev ATC External hard drive. I have been using this on my mac book pro for the last 18 months no problem. I have just tried to use it but it is not showing up in the mac book finder. It is showing up on Disk Utility but the volume is greyed out and unmounted. The hard drive light switches on when plugged into the laptop and the hardrive is vibrating suggesting that it is on. But I desperately do not want to risk loosing the video files and video editing projects that are on the hard drive. Is there a way of opening the hard drive and saving the files somewhere else? I am leaving the country on Sunday so this is quite urgent!

Trying to Recover Data

I am looking for a price to recover data from an WD My Passport external 1TB hard drive. The drive is clicking so and will not respond. All of a sudden my WD passport wouldn't mount. It wasn't dropped or knocked or anything. I have tried on several comps and with different usb cables in different ports. Disk utility sees it, but it's greyed out and it can't restore it. I ran disk warrior and it failed. Please help! I have to finish a client film on there by Friday!

There was a power cut in our local London area. After I switched my PC back on, I noticed that a large folder and all it's subfolders was now missing from the 'pictures' folder in My PC. This folder contained thousands of image and video files, totalling around 500GB or more. I've used some basic file recovery software that has found most of the image files, but the video files have all come back corrupt.

I have a western digital external hard drive with suspected impact damage. I cannot access or recover any data. Please advise on the cost and procedure of your repair service.

Hardrive was struck against a wooden table. Cracked outercasing but still in tact. when attempting to power up it just powers up then clicks and ceases. Then repeats. No detection thru laptop USB.

External hard drive has stopped working completely. It whirrs briefly into life but then beeps a lot and the motor stops. I have replaced the SATA connection but that has made no difference. Just need to recover data off the drive if possible.

Can not acces the drive. I think is due the drive has been droped , unfortunately. My external hard drive was working yesterday today I couldn't access it. The drive it showing up on the computer but it wont allow access. Could I have someone call me regarding this as all my London dissertation/ university work is on it?

The desktop computer was running a software that was writing files to the hard drive (D). When I came back to the computer the monitor was black and it was not responding and there was no weird noises. I restarted it using the button. When it started the drive (D) was not listed in the explorer, disk manager or device manager. I could not tell if there was any noises from the hard drive or not, but I think it was silent. I have now removed the drive from the computer. OS: windows 7 Hard Drive: 2TB Seagate Barracuda 7200rpm SATA 6Gbit/s PS. I would prefer if we could discuss on email and not phone. Then I could call Data Clinic if I think it is necessary.

SSD File Recovery

Recovering data files from SSD hard drives can be a big of a black art - these hard drives are completely different on the component level - no moving parts, and the data is stored to memory cells rather than a rotating magnetic disk. Here's an interesting enquiry from someone wanting their data back from one of these:

OWC SSD"I had an OWC Aura SSD in my Macbook Pro until Sunday until it stopped mounting when booting up my laptop. I've removed it and put the old original SSD for now. It uses the Sandforce 2281 controller, which I understand makes things very difficult to recover data. Are you aware of any options I have for recovering the data?"

It really depends on what the trouble is with the controller or the SSD main body. Until I have a close look at it I won't know what they problem is. In the meantime have you thought about looking on the web and trying some DIY data recovery on it yourself? Sites like Data Recovery Tips provide excellent advice on what people can try themselves to retrieve inaccessible data from their hard drives. My first recommendation is therefore to browse this site and see if you can find any useful information. If you are still stuck please come back to me and I'll see if I can recover the data for you.

Smartphone and Hard Drive Recovery

The port to my Seagate portable hard drive is broken and has come out completely from the port. I am in need of someone to retrieve all of my documents from the hard drive please? I've had data recovered by Datlabs data recovery in the past with much success

500GB 3.5" Toshiba hard drive, approx 7-8 years old. The drive has not suffered any knocks, drops or spilt drinks but has simply stopped reading data and is making a clicking noise as though it is having trouble spinning up. I have tried accessing the data through a USB data cable to no avail. I would simply need the photos retrieving from the drive if possible. Could you please provide me with a ballpark quote for the work?

I have WD My Passport USB HDD which has developed a fault. I cannot open the drive and get the an error saying a hardware fault has been encountered. When I opend the disk a message appeared asking me to scan and repair the disk. This process ran for an hour or so and appears to have stalled near the end. Is there anything you can do to retrieve the data from the disk?

SSD is used as main boot drive. PC now boots straight into BIOS and SSD isn't showing in BIOS at all. Tried using different cables and ports but no luck. Is this SSD recoverable?

i have a toshiba external hard drive and it wont read on our computers. it has power, the light is on and i can hear a whirring but its not recognised by my laptop. HELPPPP!!!

My external hard disk (Western Digital – My Passport 0740) is not recoginzed by any system from past 1 month. The disk management shows it as "Not Initialized". Do you offer resolving the issue and if so, what is the price you charge for the service.

I have an old Seagate Expansion External Drive that i dropped as it was connected to my laptop and this broke the connection. I have taken it apart but I cant solider the connection back and wanted a quote to recover everything on the drive.

I have a samsung galaxy S4 mini that doesnt start at all, it happened suddenly. I tried to repair it but every shop i went said it is not possible without reseting the phone completely. Thus i would like to retrieve all the data inside. Is it possible? and if so what are the costs?

2013 Macbook Pro 13", hard drive error meant a new one had to be installed by Apple, they have given me the old hard drive, and recently my dad passed away, it has stored on it, a load of his last pictures, and all of my A level course work which I really need asap! Please help me.

Several problms with hard disks and phones

My iphone 6 plus just died on me this morning. Stuck at the apple logo screen. I need my pictures and notes to be recovered please.

My girlfriend's external hdd has recently stopped working. There was no damage or accident caused to it that we are aware of. It seems to power up and we can hear the disks spin, but it isn't detected on either my PC or her laptop. This is trying with two different cables as well. I suspect that the problem may be the USB port on the HDD, but I have no idea how to find out/fix it. So we were wondering how much it may cost to fix/if it is possible to fix.

I have a c.4 years old WD My Passport external hard drive formatted for Mac which appears to have broken down since I cannot connect it to any computer. However, as I can hear it spin I believe a data recovery is possible. Please could you provide an approximate fee for recovering the data?

There is water damage, it's a tower unit with 2 drives – i understand them both to have damage.

The connection port on hard drive has dislodged and will not connect to the laptop or computer..I have alot of pictures and videos on the hard drive that need recovering

I have a seagate 500gb expansion hard drive which just makes a clicking noise when connected to my laptop. I would like to know if my photos can be recovered from it.

I think one of my hard drive is very close to failing. It has started making clicking sound and data access is taking too long. I have taken it out of my desktop and attempt to access it with an external docking station instead with the hope I can attempt to recover the data before it failed completely. However, the prognosis is not good. I can see the file structure but the transfer takes a while that I killed it. I have undocked the drive and pop it in a static shield bag. Could you please give me a call back and so that we can discuss if it is possible to recover the data.

Dropped phone and Drives not showing up

A mixture of enquiries in this post for you to enjoy!

Hard drive: It was dropped, now when connected to the computer it doesn't show up.Possibly, mechanical failure. Brand WD elements. Want to fix it ASAP if possible, if not just recover the data.

I have a <a href="https://www.wdc.com/products/portable-storage/wd-elements-portable.html">WD portable HDD</a>. I dropped it & now cannot access any information.
I would like to retrieve my data onto a newly purchased portable solid state hard drive.
How much is this likely to cost?

I dropped my phone on Saturday night. The screen did not shatter but it is clearly damaged. Since then the phone has shown no signs of life at all, including when I plug it in to a charger. I left it plugged in overnight but it still shows no signs of life. I desperately need to access my voice memo files. I'm a journalist and record interviews using my iPhone and I have two important interviews on there from last week. Any help much appreciated.

An external HDD which I sue for backing up and archiving my school's files has stopped working. Machine light comes on but information can not be read from the hdd. Could I please have a quote to retrieve data.

I'm afraid that my WD my book has a mechanic problem and that's why I'm unable to access to my film files.

Are you able to recover/repair corrupt excel file?

It's a seagate 1tb external hard drive, it fell off the bed whilst using it and landed on carpet but now doesn't work. There is a little faint tapping noise for a bit but the blue light on the case doesn't come on.

<a href="https://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/hard-drive-self-monitoring-system-has-reported/88ca133d-a2c8-4059-bed0-ed59a38f5c69">megatrends "self monitoring system</a> has reported a parameter has exceeded its normal operaing range etc etc"

My sister-in-law has a <a href="http://www.freecom.com/product/tough-drive-hdd-500gb-56058/">Freecom 500GB HD</a> with a lifetime of family photos on it. The drive is 'ticking". Of course they're not backed up and she's worried that she's lost these photos. Can you please send a quote as to the cost of recovering the data off this drive.