Recover files on mobile phones

I've recently received enquiries asking for help in rescuing the files from various types of mobile phone that can not be accessed for one reason or another. Most of us carry huge amounts of valuable data on our phones and if we drop our phones, or delete messages that we wanted to keep contacting a phone recovery company in usually the best action. In one of my recent posts I wrote about phone recovery and how data recovery services work with mobile phones. Here are some of the enquiries:

  1. My mobile phone just went in factory reset and I have nothing left in my phone. I have stopped using the mobile phone so the data isn't overwritten. Please kindly let me know if you will be able to help
  2. My daughter disabled my phone by putting in the wrong passcode. It now has restarted itself and is in restore mode. I had not backed up my phone and I would like some precious pictures retrieved
  3. Phone has been reset- lost all photos. They are not appearing on iCloud storage? Any chance of retrieval ?
  4. Water damaged iPhone 6s Won’t turn on + been in rice for 3 days. Want to retrieve 30gb of photos and videos
  5. I'm just inquiring in regards to recovering a call log from a specific number from my Samsung galaxy S8+ within the past 12 months.

The next question people ask is "how much does phone data recovery cost?". The answer is "between £95 and £300 depending on the problem". Contact a phone data recovery specialist and talk your requirement through with them. Once they know how much work is involved they should be able to give you a cost for the work.

ReadyNAS Data Recovery Manchester

I need a data recovery service on my Netgear Readynas which has some WD Green hard drives that are not working properly. I am located in Bolton, part of Greater Manchester.

The drive is a 3TB Sata Western Digital WD30EZRX. I have a pair of these drives in the Netgear NAS. One has failed and the culprit is 'for sure' the controller board. Removed controller board from the working drive and installed it on the drive that was dead and this now works and reads fine. I have a user who has experienced a SMART error on his Intel SATA SSD M.2. I have tried unsuccessfully to recover the data using an external SSD adapter card. There are extremely vital emails on the drive which unfortunately have not been backed up and are required for a very important project. Would you be able to offer any advice on whether this data is recoverable and possibly a quote for the service?

Cannot connect to my computer anymore (no sign that it works at all). I think there is a problem with the cable or the way to plug it in. The cable cannot be removed as my dad tried to fix it with glue… so I'm really stuck with my data that I cannot access!

1. When I was copying images onto the drive, it froze, and I unplugged the drive directly
2. When I then tried to connect, it says that the disk needs to be formatted. I have tried to remove it safely but it froze when I did that, so I removed the drive directly again.
3. I tried to connect the drive again and now it says the disk parameter is incorrect. Explorer would freeze when I tried to disconnect it safely.
4. The hard drive is 1TB, with around 600G of data on it.

As I said above, I need a clinic for my broken Netgear Readynas in Bolton, Manchester.

Files lost on Mobile Phone

I recently lost some data from my mobile phone and needed to get them back. Fortunately I'd previously written a blog on mobile phone data recovery (here), so this time I followed the instructions on the page and managed to recover my files. It's then that I discovered that many people lose data from their phones - for example:

- I have a Samsung s6 mobile phone . the screen is damaged and does not power up. And the USB port is damaged. I don't care about the phone. Just the pics of my wedding that are stored on it

- iPhone 7 fell in water – stuck on apple logo and hasn't been backed up so at a massive risk of losing all my data on the phone


- My phone just died beyond repair I tried going to the apple store, I just want to restore the data on the phone

- I have call recorder on my HTC one mini 2. I had a precious conversation on it with my granddaughter. Only this morning I accidentally deleted it. Please would you be able to retrieve it. I downloaded a app on my computer but it was not able to root to my phone, whatever that means.

broken phone

- I have a Samsung S6 Edge that failed last week – it just switched off and will no longer charge or switch on, instead a section of the motherboard near to where the battery connects to the MB just gets hot. I have a large number of photos on this device which I am very keen to retrieve. This device has onboard storage only.

- My iPhone 6 crashed a month ago and won’t restart (if I try to switch on the phone it just shows the apple logo and then a black screen). I’m looking to recover my data (in particular my photos). Would you be able to provide a quote to recover my data?

- Samsung galaxy mini3 deleted photos can you retrieve them at all please

My recommendation is that you follow the link above to learn how to recover your phone's data.

Windows Boot Manager Fault, a hard drive with CRC problems.

I have a laptop hard drive, that initially failed to boot. I took the hard drive out and connected it to my PC and was able to see the files on one of the partitions (D Drive). The then connected my external hard to copy the files over, but the pc crashed. The pc was restarted and when i try to connect the laptop external hard, it does not appear in My Computer. I have checked under disk management and the drive is shown an unallocated, when i try to initialize disk, I get an "Data Error CRC" message and The drive size is 320GB and is a seagate Momentus 320 GB. Is the data recoverable?


CRC errors tell us that the hard drive your files are stored on is damaged. A CRC error is generated when the hard drive is instructed by the computer to read a file from the hard drive but fails. The file to read is actually stored as a sequence of 0's and 1's and when the hard disk has read it successfully the file is presented to the user on the computer. When the file can not be read from the disk, one of the causes is a CRC error.

CRC stands for Cyclic Redundancy Check and is a checksum the computer makes of the data it has read. If the checksum is wrong the computer knows the information has been read incorrectly and it will try to read it several times more until eventually either succeeding or giving up. People with CRC problems on their hard drives will notice that file access takes a long time and their computers run very slowly.

The answer is to either get a data recovery company to get the files off of your CRC damaged hard drive, or if the data on the drive is not valuable to you, just go and buy a new hard drive. Throw away a drive that has CRC problems as they are never going to get any better, just worse. Having a hard drive with CRC problems is an accident waiting to happen.

Hard drive device errors in Birmingham

Western Digital (or 'WD') are makers of popular hard drives, such as the My Passport and My Book. Quite often WD drives will fail with some sort of device error. We were wondering what the device error messages actually mean, so we asked USB Enclosure. Was making clicking noise this has since stopped but windows doesn't recognize it and asks for it to be formatted, cancel button clicked each time this question appears. We are based at the ICC broadstreet, Birmingham, as are Data Clinic, in the Quayside Tower.

Dropped onto floor and now the connection point is loose – I think it has come off the motherboard. Is there anyway it can be repaired as it contains all my teaching resources from the last 18 years. Any help would be greatly appreciated.


Birmingham

I have a WD "My Passport" external hardrive. Bought it around 2011 to use mostly for backing up media files for BBC Birmingham. Today when I tried to access the drive, it told me the drive is not accessible and I have seen each of these error messages: "The request could not be performed because of an I/O device error". and "The request failed due to a fatal device hardware error"

I use a WD My passport Ultra to store family photos and videos. The drive has stopped being recognised by my Mac mini and I can hear a clicking noise when it is turned on. How much would it cost to recover this data? Is this transferred to a new external hard drive?

I've got a western digital external drive that doesn't seem to start any more. The green ring flashes every second but there's no noise from the drive and it doesnt connect to my laptop. Can you give me a call to discuss?

I am looking to recover the data on a WD HDD which crashed after limited physical trauma and is inaccessible at present.

Need Bitcoin Wallet from RAW drive

The hard drive is not accessible. In the Disk Management says that the disk is formatted in RAW. What should I do?

In 2015 I installed Linux on my laptop computer. I didnt really know what I was doing, and managed to overwrite windows so that the disk then showed the data as raw. However, I had a wallet.dat file on there (bitcoin) and this wasnt backed up. This is the only piece of valuable data I lost, do you think it would be possible to recover this file?

WD My Passport for Mac external drive cannot be read. Message comes back that it is not readable and it shows up as RAW in disk management. Have tried to read it on two different computers. Same result. Have tried First Aid on Disk Utility in Utilities for Mac. No effect. I need one large folder of my Bitcoin Wallet transactions from the file transferred to another WD external drive I have.

My advice is as follows:

  • Determine what caused the hard drive to become RAW. This is usually a filesystem corruption.
  • Do NOT use any type of file recovery software on the hard drive, you'll only make matters worse
  • Log into a data recovery site like http://data-recovery-tips.co.uk/ and do some fault finding using the troubleshooting guides on the site. Note they also have a good blog section that you should check out too.

Depending how technically confident you are, you may like to try and rescue the data yourself. My advice is if your data matters, then you should always use a professional company to handle your data recovery requirement.


G-RAID File Recovery Needed

I've received the following questions from people wanting to recover files from G-RAID hard drives that have developed one fault or another. It's worthy to note that G-RAID hard drives sometimes run a RAID file structure which see's the files stored on the hard drives in a distributed segmented way rather that sequentially. Subsequently data recovery on RAID hard drives can be problematic. My advice with all RAID data recovery occurrences is to take the RAID to a data recovery expert - personally I use the guys at http://www.recover-deleted-data.co.uk/ when I've got to get files back from any sort of RAID device, not just G-RAIDs. Here are the questions:

Thunderbolt G-Raid drive is recognised by computer and you can see the files on the disk. But when you try to browse the files it crashes finder and you have to unplug it. I'm located in Manchester but can bring the drives to either Wolverhampton (Birmingham) or London locations.

I have a 4 x Seagate 2TB hard drives which are combined together into a 4 disk RAID 5 system. The system is made by a company called G-RAID but I'm unsure of which model I have. It failed on me a couple of years ago but I've never got round to trying to fix. I did take it to a couple of 'computer shops' around London (where you can mobile phone accessories – that sort of place) but they didn't have any luck.

One of our clients in Wolverhampton has an external G-RAID RAID 5 whose hard drives appear to have died, when it is connected (proprietary connector and sata) it spins briefly and then stops: It is not detected by Windows, we have tried on multiple machines. Our client is quite upset as she has family pictures and backups on the drive. Could you give us a quote to recover the drive? Inside the G-RAID the device the hard drives are Samsung 4 x ST1000LM024 1000GB. we have had a failure on one of our laptop SSDs we are after some documents recovering.

Need data from IDE hard drive

My previous desktop failed some time ago and although I never figured it out what caused it the motherboard was clearly beyond repair because when I swapped in a different psu it would start up at all, the system was totally dead. I've recently got a new desktop and wanted to recover the data from the old hard disk which was an ide connection and so I had no intention of making it a part of the new system. What I really want from it is theasy photos of my daughter when she was wee. I got an ide to usb adapter from Novatech but when I connected it up there was a nasty smell and a wisp of smoke from the power input to the disk. I intend to check the power lead in case there was a manufacturing fault which led to it giving the wrong voltage. My concern is that the board on the disk might be shorted out and I'm reluctant to try a different adapter, even one borrowed from a friend which i know is good in case I damage the disk further. So what I'd like is a quote for recovering the data on the disk.

IDE hard drives have not been widely used for almost 10 years now. Their SATA replacement hard drives featured a new type of connection that got rid of the parallel data cable and 4 wire D-connector type power cable

When the hard drive starts to smoke it means there is a problem with the electronic controller board of the hard drive. This is usually caused by a fault - usually in the voltage regulator chip that prevents the hard drive from powering up. Replacing the hard drive PCB with an identical one won't work as the board also controls a map of how the data is stored on each hard drive. So if you need the data from the hard drive you'll need a way of transferring the drive mapping from the old disk to the new disk too.

Seagate and Drevo Data Recovery

Here are a couple of data recovery enquiries I received about the feasibility of getting the files back from Seagate and Drevo hard drives that are no longer showing up.

I have a samsung M3 Portable hard drive (now Seagate) which has just stopped working. When you plug it in with the USB it very quietly makes a repetitive tonal sound that is internal to the device and sounds like it isn’t able to work – almost like when a CD skips, but not quite. It usually hums as soon as you plug it in, but it sounds unable to. The light on the device, however, does come on. The drive does not show up where it usually does on my laptop, although the laptop knows the USB is connected. I’m sure it’s a problem with the drive and not my laptop, as I’ve tried it on 2 different laptops. It is a personal drive (not work related) so it’s not essential I recover the files on it, but I would really like to, as there are photos and so forth on it. Any hope?

My Drevo X1 Pro SATA III 256gb SSD hard drive has failed. I'd had problems with my MacBook Pro previously, where it couldn't connect to my old HDD. Replaced it with an SSD, still couldn't connect. Replaced the hard drive cable, which solved the problem. All working fine until one day out of the blue I had the same issue again. The MacBook couldn't find the SSD or boot up etc. Initially thought it was the same problem, ordered a new hard drive cable, but that didn't fix the problem. Took it to the campus IT shop, they ran some tests, came to the conclusion that the hard drive was faulty, as he couldn't connect to it from his systems either. His comments on the invoice were as follows: "Cannot pick up SSD hard disk. Tested hard disk in a another PC – also not picked up either in bios or macdrive diagnostic software. Tested the cable with known good Mac hard disk – ok. Conclusion – faulty Drevo SSD hard disk." He also said that it looked like whatever connectors there were in there, that they could be faulty.

My comment: Until I've taken a good look at each drive to discover what's wrong, I'm not able to say if I can recover the files. From the symptoms above, I', hopeful that I can get the drives showing up again and retrieve the files, but I really do need to diagnose them first

Dead Phones - Rescue Photos

The circuit on my iPhone 6s has broken and the phone is dead and will not connect to any computer, I have been told by Apple it isn’t fixable and I had photos on the phone that I would much like to retrieve and wondered if I could get a quote on how much this would cost?

I have deleted my photos off my Samsung phone and the memory card . are you able t help please?

My phone is dead and has been the past couple of months. I haven't backed it up at all and I had nearly 14,000 pictures on there. Is there a way I can get these photos back?

I have the One Plus 3 phone, one day a screen came up with different options in chinese, I clicked the option that said factory reset and had accidentaly lost all my data, I've still been using my phone, I've been using several apps and sotwares without any luck, I'm still to root my device however I am not fully clued on dabbling with mobile phones. I would really like to recover my photos as I had a years worth of data on it

My Samsung mobile switches off when l try to use the internet and when switched off overnight returned to factory settings losing all data

My Samsung Galaxy SIII has conked out – the only screen visible on switch on is the first one. This phone is very dear to me as it belonged to my late son and i have been using it since his death. I would be so grateful if it were possible to retrieve photos especially, but also contacts and calendar.

Water damaged I phone 6s. I just want my data out of it and saved. The phone has been to repair shops but they couldnt repair it. please be honest cn you get my data out of the phone and if so what are the costs like. I am interested in the photos especially.