Broken Computers and Hard Drives

My computer is broken and I would like to retrieve all data, but especially photographs, from it. External USB Hardrive (WD 2TB Passport) fell off desk landing vertically on floor, connector side up. Now when plugged into my Mac, the drive makes a clicking noise and the light flashes. The drive doesn't show in Finder, but appears in Disk Utility, however the single partition is greyed out as if eject. If it makes any difference, the drive was plugged into my RAID server when it broke, however the data had started copying off the drive yet. The drive was about 1/3 to 1/2 full with data, with the majority of it being audio files.

I have and WD Exteranl HD giving a message " the request is failed due to a fatal device hardware error". It has a lot of very important backed up files which I'm desperate to get to as my laptop has been stolen. I wonder how much it cost to get the data off? How long it would take and if you are open next Monday

Failed/failing standalone hard disk. Host OS generates SATA errors (command failures, resets etc.) when trying to access the drive. SMART self tests fail with read errors. Drive is branded as a Samsung "Momentus" but is actually a Seagate ST1000LM024 2.5" 1 TB SATA (used as an external drive via USB). Would like to explore options for data recovery.

My Seagate expansion hard drive is not showing up on my Macbook. I've tried on my friends macbook and it doesn't turn up on disk utility either. There's no problem with the wire as I used it with another hard drive and it worked fine. There are sounds coming from the hard drive that are identical to my other hard drive when plugged in. I'm hoping you'll be able to help with this.

I have a G-Technology GDRIVE Ev ATC External hard drive. I have been using this on my mac book pro for the last 18 months no problem. I have just tried to use it but it is not showing up in the mac book finder. It is showing up on Disk Utility but the volume is greyed out and unmounted. The hard drive light switches on when plugged into the laptop and the hardrive is vibrating suggesting that it is on. But I desperately do not want to risk loosing the video files and video editing projects that are on the hard drive. Is there a way of opening the hard drive and saving the files somewhere else? I am leaving the country on Sunday so this is quite urgent!

Trying to Recover Data

I am looking for a price to recover data from an WD My Passport external 1TB hard drive. The drive is clicking so and will not respond. All of a sudden my WD passport wouldn't mount. It wasn't dropped or knocked or anything. I have tried on several comps and with different usb cables in different ports. Disk utility sees it, but it's greyed out and it can't restore it. I ran disk warrior and it failed. Please help! I have to finish a client film on there by Friday!

There was a power cut in our local London area. After I switched my PC back on, I noticed that a large folder and all it's subfolders was now missing from the 'pictures' folder in My PC. This folder contained thousands of image and video files, totalling around 500GB or more. I've used some basic file recovery software that has found most of the image files, but the video files have all come back corrupt.

I have a western digital external hard drive with suspected impact damage. I cannot access or recover any data. Please advise on the cost and procedure of your repair service.

Hardrive was struck against a wooden table. Cracked outercasing but still in tact. when attempting to power up it just powers up then clicks and ceases. Then repeats. No detection thru laptop USB.

External hard drive has stopped working completely. It whirrs briefly into life but then beeps a lot and the motor stops. I have replaced the SATA connection but that has made no difference. Just need to recover data off the drive if possible.

Can not acces the drive. I think is due the drive has been droped , unfortunately. My external hard drive was working yesterday today I couldn't access it. The drive it showing up on the computer but it wont allow access. Could I have someone call me regarding this as all my London dissertation/ university work is on it?

The desktop computer was running a software that was writing files to the hard drive (D). When I came back to the computer the monitor was black and it was not responding and there was no weird noises. I restarted it using the button. When it started the drive (D) was not listed in the explorer, disk manager or device manager. I could not tell if there was any noises from the hard drive or not, but I think it was silent. I have now removed the drive from the computer. OS: windows 7 Hard Drive: 2TB Seagate Barracuda 7200rpm SATA 6Gbit/s PS. I would prefer if we could discuss on email and not phone. Then I could call Data Clinic if I think it is necessary.

SSD File Recovery

Recovering data files from SSD hard drives can be a big of a black art - these hard drives are completely different on the component level - no moving parts, and the data is stored to memory cells rather than a rotating magnetic disk. Here's an interesting enquiry from someone wanting their data back from one of these:

OWC SSD"I had an OWC Aura SSD in my Macbook Pro until Sunday until it stopped mounting when booting up my laptop. I've removed it and put the old original SSD for now. It uses the Sandforce 2281 controller, which I understand makes things very difficult to recover data. Are you aware of any options I have for recovering the data?"

It really depends on what the trouble is with the controller or the SSD main body. Until I have a close look at it I won't know what they problem is. In the meantime have you thought about looking on the web and trying some DIY data recovery on it yourself? Sites like Data Recovery Tips provide excellent advice on what people can try themselves to retrieve inaccessible data from their hard drives. My first recommendation is therefore to browse this site and see if you can find any useful information. If you are still stuck please come back to me and I'll see if I can recover the data for you.

Smartphone and Hard Drive Recovery

The port to my Seagate portable hard drive is broken and has come out completely from the port. I am in need of someone to retrieve all of my documents from the hard drive please? I've had data recovered by Datlabs data recovery in the past with much success

500GB 3.5" Toshiba hard drive, approx 7-8 years old. The drive has not suffered any knocks, drops or spilt drinks but has simply stopped reading data and is making a clicking noise as though it is having trouble spinning up. I have tried accessing the data through a USB data cable to no avail. I would simply need the photos retrieving from the drive if possible. Could you please provide me with a ballpark quote for the work?

I have WD My Passport USB HDD which has developed a fault. I cannot open the drive and get the an error saying a hardware fault has been encountered. When I opend the disk a message appeared asking me to scan and repair the disk. This process ran for an hour or so and appears to have stalled near the end. Is there anything you can do to retrieve the data from the disk?

SSD is used as main boot drive. PC now boots straight into BIOS and SSD isn't showing in BIOS at all. Tried using different cables and ports but no luck. Is this SSD recoverable?

i have a toshiba external hard drive and it wont read on our computers. it has power, the light is on and i can hear a whirring but its not recognised by my laptop. HELPPPP!!!

My external hard disk (Western Digital – My Passport 0740) is not recoginzed by any system from past 1 month. The disk management shows it as "Not Initialized". Do you offer resolving the issue and if so, what is the price you charge for the service.

I have an old Seagate Expansion External Drive that i dropped as it was connected to my laptop and this broke the connection. I have taken it apart but I cant solider the connection back and wanted a quote to recover everything on the drive.

I have a samsung galaxy S4 mini that doesnt start at all, it happened suddenly. I tried to repair it but every shop i went said it is not possible without reseting the phone completely. Thus i would like to retrieve all the data inside. Is it possible? and if so what are the costs?

2013 Macbook Pro 13", hard drive error meant a new one had to be installed by Apple, they have given me the old hard drive, and recently my dad passed away, it has stored on it, a load of his last pictures, and all of my A level course work which I really need asap! Please help me.

Several problms with hard disks and phones

My iphone 6 plus just died on me this morning. Stuck at the apple logo screen. I need my pictures and notes to be recovered please.

My girlfriend's external hdd has recently stopped working. There was no damage or accident caused to it that we are aware of. It seems to power up and we can hear the disks spin, but it isn't detected on either my PC or her laptop. This is trying with two different cables as well. I suspect that the problem may be the USB port on the HDD, but I have no idea how to find out/fix it. So we were wondering how much it may cost to fix/if it is possible to fix.

I have a c.4 years old WD My Passport external hard drive formatted for Mac which appears to have broken down since I cannot connect it to any computer. However, as I can hear it spin I believe a data recovery is possible. Please could you provide an approximate fee for recovering the data?

There is water damage, it's a tower unit with 2 drives – i understand them both to have damage.

The connection port on hard drive has dislodged and will not connect to the laptop or computer..I have alot of pictures and videos on the hard drive that need recovering

I have a seagate 500gb expansion hard drive which just makes a clicking noise when connected to my laptop. I would like to know if my photos can be recovered from it.

I think one of my hard drive is very close to failing. It has started making clicking sound and data access is taking too long. I have taken it out of my desktop and attempt to access it with an external docking station instead with the hope I can attempt to recover the data before it failed completely. However, the prognosis is not good. I can see the file structure but the transfer takes a while that I killed it. I have undocked the drive and pop it in a static shield bag. Could you please give me a call back and so that we can discuss if it is possible to recover the data.

Dropped phone and Drives not showing up

A mixture of enquiries in this post for you to enjoy!

Hard drive: It was dropped, now when connected to the computer it doesn't show up.Possibly, mechanical failure. Brand WD elements. Want to fix it ASAP if possible, if not just recover the data.

I have a <a href="https://www.wdc.com/products/portable-storage/wd-elements-portable.html">WD portable HDD</a>. I dropped it & now cannot access any information.
I would like to retrieve my data onto a newly purchased portable solid state hard drive.
How much is this likely to cost?

I dropped my phone on Saturday night. The screen did not shatter but it is clearly damaged. Since then the phone has shown no signs of life at all, including when I plug it in to a charger. I left it plugged in overnight but it still shows no signs of life. I desperately need to access my voice memo files. I'm a journalist and record interviews using my iPhone and I have two important interviews on there from last week. Any help much appreciated.

An external HDD which I sue for backing up and archiving my school's files has stopped working. Machine light comes on but information can not be read from the hdd. Could I please have a quote to retrieve data.

I'm afraid that my WD my book has a mechanic problem and that's why I'm unable to access to my film files.

Are you able to recover/repair corrupt excel file?

It's a seagate 1tb external hard drive, it fell off the bed whilst using it and landed on carpet but now doesn't work. There is a little faint tapping noise for a bit but the blue light on the case doesn't come on.

<a href="https://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/hard-drive-self-monitoring-system-has-reported/88ca133d-a2c8-4059-bed0-ed59a38f5c69">megatrends "self monitoring system</a> has reported a parameter has exceeded its normal operaing range etc etc"

My sister-in-law has a <a href="http://www.freecom.com/product/tough-drive-hdd-500gb-56058/">Freecom 500GB HD</a> with a lifetime of family photos on it. The drive is 'ticking". Of course they're not backed up and she's worried that she's lost these photos. Can you please send a quote as to the cost of recovering the data off this drive.


Recover Data From Phones

Here's the latest rundown of the top 5 phone problems requiring data recovery in the UK. Having experienced data loss from phones myself I recommend you contact Data Clinic's phone recovery service to advice and assistance.

My client have TESCO HUDEL 2 tablet and he lost all his data..like he did factory reset, he need all the photo and videos, please let me know if is possible and how much with time frame pls..

Purchased a Cubot rainbow mobile phone at xmas as a present for a parent wo has forgotten the password and gmail account linked to phone. Did a hard reset but google wants to verify but can not because SIM card has been deactivated and she can not remeber email address. Would like to revert phone back so I can set it up properly

I have a mobile phone It is a Samsung s6 and was unfortunately water damaged I sent it to a company who said they can mend water damaged phones but unfortunately the mother board had been damaged by the water, is there anyway you able to remove the harddrive from the phone and recover all my photos from the device and put them onto a disc or anything.

My Samsung Galaxy S4 Mobile does not boot up and remains stuck on the logo screen. I want to recover the data such as photos, videos etc. before a factory reset.

Broken iPhone and Samsung phones.data recovery,photos etc I'm wondering if you can help me. I've lost all my photos from my phone's (Lenovo A916) internal memory. I don't know how it happened. Please let me know if recovery of them is possible. I didn't have any back up. Looking forward to hear from you

On my mobile I have an app called xender, which I used to transfer a photo to my friends phone. I deleted the photo around the same time that I had sent it which was in February 2016. The xender app shows that I have sent the photo but I cannot click on it to see it. Is there a way I can recover the photo or is it unrecoverable because I have taken countless other photos since that time.

I have a Sony Z3 and I have some pictures that have gone missing, I've used a program on the computer and I can see the files are there but I'm not able to retrieve them. Would you be able to do this? What would the cost be? Thank you.

Laptop Recover Data

Laptop will not turn on and displays error message in regards to system not being able to boot. I have had the hard drive taken out and would like to have important documents and certain system files recovered. It should not take up no more then 2-3GB of space and I can provide my own storage. How much will it cost to recover the files? (see http://www.recover-deleted-data.co.uk/)

Hard drive removed from laptop (not working) and connected to hard drive reader without success. The hard drive does not power up at all. I wondered whether it is still possible to recover data from the hard drive in this state? Laptop only 5 years old.

An external Western Digital hard drive has been dropped :( and the case damaged. I cannot power it up as the power interface itself has suffered damage. Hoping you can work some magic.

My iphone 5 crashed on Christmas day. I have tried to rest multiple times unsuccessfully and today took it to an apple repair centre who said it can be restored to factory setting but I cannot access the photos. Needless to say I have not backed it up for months because i am an idiot. Under normal circumstances I would not be overly concerned but many of the photos stored relate to a family member who died this year and I'm keen to explore all routes of retrieving the photos before I wipe it completely. 1. Is it feasible to recover? 2 How much would it cost.

This morning when working on the computer (Mac), I suddenly lost all partitions on an external hard drive (RAID system, LaCie d2 8TB, Thunderbolt). Some of them re-mounted after a while, but access to the data is extremely slow. Trying to rebuilt directories (using DiskWarrior) of the three unavailable partitions takes for ever and shows a message "Speed reduced by disk malfunction".


London Recovery Recommendations

All files suddenly disappeared from external hard drive and I didn't delete them. How much would it cost to recover them in the London area?

I think my daughter removed the drive without safely ejecting it. Now when it is plugged in it just requests to be formatted. It is now not recognisable on my MacBook Pro either. I use it to back up my main HP Windows PC but I have before been able to access files when plugging it into my MacBook. The hard drive is an Hitachi 1TB XL1000. In London and have used the excellent services of http://londondatarecovery.pen.io/ before.

Wd My passport Ultra 1TB, hello I've been backing things up from our iMac and the lights are on, the disc is making a noise but its not recognised on my iMac, it is recognised in disk utility, I've tried disc utility and it says unrepairable, one minute then the partition map appears to be okay, can you help ?

My iPhone 5S is stuck in recovery mode. It was water damaged (I jumped in a canal to save a dog!) so I stuck in rice to try and save it. This worked but the home button is no longer functional. And since the iOS update you cannot swipe to enter your passcode. Therefore I turned it off as this forces a pin entry. However when I turned back on it was in recovery mode and has been since. I am not concerned about saving the phone itself, I had actually purchased a new one prior to the canal incident, but I do really want to rescue the photos which irritatingly don't appear in my iCloud photo library. In the last 24 hours the iPhone will charge off my Mac but is no longer recognised as a device.

CCTV / LaCie RAID / Laptop Data Questions

3 questions in this post from visitors to the Data Clinic web site.

Question: I need a recording on my CCTV that has been overwritten, it will vindcate someone in a police case. Is this possible ??? Please I need this ASAP and am located in Sheffield.

Answer: I'm sorry for you as it is not possible to recover information from a CCTV system where the data has been overwritten.

Question: I have the 5BIG Lacie Raid (30TB Thunderbolt 2 version) and switching it on today it now gives me "Error code -36" in Finder when copying or writing to the drive and when I open Premiere Projects it says "Files damaged or corrupt". Could you please let me know if this is fixable either remotely or should I bring it in to your London data recovery location? FYI all 5 lights on the ride drives are blue and functioning!

Answer: Yes thanks for your enquiry you've probably got bad sectors on one or more of the hard drives that can't be read correctly. This can lead to files becoming damaged or corrupted and also greatly increase the response time of the unit. As you are in London I recommend that you take the RAID into Data Clinic's offices on Lombard Street (next the the Bank tube station)

Question: My old laptop has been left for a couple of years and no longer switches on.

However I have loads of files on there – photos, videos, work etc that I would love to retrieve. Is there anyway that this could be removed from the device? I don't really need the laptop but I would love the pictures in particular, can I call in ? I'm in Northampton.

Answer: Thank you for your question. My first recommendation is that we understand what the problem with your laptop is. If the only thing wrong with it is that it won't switch on then you don't need a hard drive recovery company. You can extract the data yourself. My advice is to get in touch with the people at the Data Recovery Advice web site who will be able to guide you through the steps necessary to retrieve your data.

Thanks for reading! - see you next time.