Recover Data From Phones

Here's the latest rundown of the top 5 phone problems requiring data recovery in the UK. Having experienced data loss from phones myself I recommend you contact Data Clinic's phone recovery service to advice and assistance.

My client have TESCO HUDEL 2 tablet and he lost all his he did factory reset, he need all the photo and videos, please let me know if is possible and how much with time frame pls..

Purchased a Cubot rainbow mobile phone at xmas as a present for a parent wo has forgotten the password and gmail account linked to phone. Did a hard reset but google wants to verify but can not because SIM card has been deactivated and she can not remeber email address. Would like to revert phone back so I can set it up properly

I have a mobile phone It is a Samsung s6 and was unfortunately water damaged I sent it to a company who said they can mend water damaged phones but unfortunately the mother board had been damaged by the water, is there anyway you able to remove the harddrive from the phone and recover all my photos from the device and put them onto a disc or anything.

My Samsung Galaxy S4 Mobile does not boot up and remains stuck on the logo screen. I want to recover the data such as photos, videos etc. before a factory reset.

Broken iPhone and Samsung recovery,photos etc I'm wondering if you can help me. I've lost all my photos from my phone's (Lenovo A916) internal memory. I don't know how it happened. Please let me know if recovery of them is possible. I didn't have any back up. Looking forward to hear from you

On my mobile I have an app called xender, which I used to transfer a photo to my friends phone. I deleted the photo around the same time that I had sent it which was in February 2016. The xender app shows that I have sent the photo but I cannot click on it to see it. Is there a way I can recover the photo or is it unrecoverable because I have taken countless other photos since that time.

I have a Sony Z3 and I have some pictures that have gone missing, I've used a program on the computer and I can see the files are there but I'm not able to retrieve them. Would you be able to do this? What would the cost be? Thank you.

Laptop Recover Data

Laptop will not turn on and displays error message in regards to system not being able to boot. I have had the hard drive taken out and would like to have important documents and certain system files recovered. It should not take up no more then 2-3GB of space and I can provide my own storage. How much will it cost to recover the files? (see

Hard drive removed from laptop (not working) and connected to hard drive reader without success. The hard drive does not power up at all. I wondered whether it is still possible to recover data from the hard drive in this state? Laptop only 5 years old.

An external Western Digital hard drive has been dropped :( and the case damaged. I cannot power it up as the power interface itself has suffered damage. Hoping you can work some magic.

My iphone 5 crashed on Christmas day. I have tried to rest multiple times unsuccessfully and today took it to an apple repair centre who said it can be restored to factory setting but I cannot access the photos. Needless to say I have not backed it up for months because i am an idiot. Under normal circumstances I would not be overly concerned but many of the photos stored relate to a family member who died this year and I'm keen to explore all routes of retrieving the photos before I wipe it completely. 1. Is it feasible to recover? 2 How much would it cost.

This morning when working on the computer (Mac), I suddenly lost all partitions on an external hard drive (RAID system, LaCie d2 8TB, Thunderbolt). Some of them re-mounted after a while, but access to the data is extremely slow. Trying to rebuilt directories (using DiskWarrior) of the three unavailable partitions takes for ever and shows a message "Speed reduced by disk malfunction".

London Recovery Recommendations

All files suddenly disappeared from external hard drive and I didn't delete them. How much would it cost to recover them in the London area?

I think my daughter removed the drive without safely ejecting it. Now when it is plugged in it just requests to be formatted. It is now not recognisable on my MacBook Pro either. I use it to back up my main HP Windows PC but I have before been able to access files when plugging it into my MacBook. The hard drive is an Hitachi 1TB XL1000. In London and have used the excellent services of before.

Wd My passport Ultra 1TB, hello I've been backing things up from our iMac and the lights are on, the disc is making a noise but its not recognised on my iMac, it is recognised in disk utility, I've tried disc utility and it says unrepairable, one minute then the partition map appears to be okay, can you help ?

My iPhone 5S is stuck in recovery mode. It was water damaged (I jumped in a canal to save a dog!) so I stuck in rice to try and save it. This worked but the home button is no longer functional. And since the iOS update you cannot swipe to enter your passcode. Therefore I turned it off as this forces a pin entry. However when I turned back on it was in recovery mode and has been since. I am not concerned about saving the phone itself, I had actually purchased a new one prior to the canal incident, but I do really want to rescue the photos which irritatingly don't appear in my iCloud photo library. In the last 24 hours the iPhone will charge off my Mac but is no longer recognised as a device.

CCTV / LaCie RAID / Laptop Data Questions

3 questions in this post from visitors to the Data Clinic web site.

Question: I need a recording on my CCTV that has been overwritten, it will vindcate someone in a police case. Is this possible ??? Please I need this ASAP and am located in Sheffield.

Answer: I'm sorry for you as it is not possible to recover information from a CCTV system where the data has been overwritten.

Question: I have the 5BIG Lacie Raid (30TB Thunderbolt 2 version) and switching it on today it now gives me "Error code -36" in Finder when copying or writing to the drive and when I open Premiere Projects it says "Files damaged or corrupt". Could you please let me know if this is fixable either remotely or should I bring it in to your London data recovery location? FYI all 5 lights on the ride drives are blue and functioning!

Answer: Yes thanks for your enquiry you've probably got bad sectors on one or more of the hard drives that can't be read correctly. This can lead to files becoming damaged or corrupted and also greatly increase the response time of the unit. As you are in London I recommend that you take the RAID into Data Clinic's offices on Lombard Street (next the the Bank tube station)

Question: My old laptop has been left for a couple of years and no longer switches on.

However I have loads of files on there – photos, videos, work etc that I would love to retrieve. Is there anyway that this could be removed from the device? I don't really need the laptop but I would love the pictures in particular, can I call in ? I'm in Northampton.

Answer: Thank you for your question. My first recommendation is that we understand what the problem with your laptop is. If the only thing wrong with it is that it won't switch on then you don't need a hard drive recovery company. You can extract the data yourself. My advice is to get in touch with the people at the Data Recovery Advice web site who will be able to guide you through the steps necessary to retrieve your data.

Thanks for reading! - see you next time.

Edenfield - A Great Place To Live

Edenfield is a small village just outside Ramsbottom, near Bury, north of Greater Manchester. It's a rather select area to live having the advantages of great motorway links to major cities such as Manchester, Liverpool and Leeds, whilst also being semi-rural in nature.

This makes Edenfield a very attractive place to live and the type of housing available and house prices reflect this. Buying a house in such a prime location as Edenfield can be a tricky proposition. Getting a decent mortgage is imperative as choosing the wrong one may end up costing you thousands of pounds more over the duration of your mortgage.

I asked Andy Butterworth from mortgage specialists Manchester Mortgages what makes a great mortgage. "There are various types of mortgage available: buy to let, first time buyers, homemovers and bad credit mortgages are all specific products that are available - it just depends what type of mortgage you are looking for. And the various types of mortgage will be applicable to individual circumstances." Andy advises against using lenders such as the Halifax who "only provide a small number of uncompetitive mortgages. Instead people looking for a mortgage should use a the services of companies like Manchester Mortgages to find themselves a decent, value for money and cost effective mortgage.

So what does living in Edenfield have to do with hard drive recovery? Well I live in Edenfield and recently I used the services of Andy's company to help me get a mortgage for the house I wanted to buy. As fate would have it, it was actually Manchester Mortgages who contacted me as they had lost access to one of their network shares on their company NAS on which they had all their mortgage offers and deals. Solving the problem was more complex than I thought and involved visits to their Monton, Bury and Wythenshawe branches to sort out their network / cloud routing. Once this had been sorted they were able to bring their mortgage data back online. That's when I got talking to them about my house move, one think lead to another and I soon discovered that by using their services, my house in Edenfield would end up costing me £23,000 less over 25 years than if I went with my first choice provider. So, thank you Andy and Manchester Mortgages for saving me the best part of £25000!!!!

Questions about Data Loss

Here are a number of enquiries I've recently dealt with from people with either broken hard drives or unresponsive phones who never took at backup (tut tut) and now need their data extracting from their broken device. I successfully fixed 2 of the faults myself, the others ones that I couldn't do were expertly recovered by the techs at Data Clinic - in London, Manchester, Leeds and Sheffield.
  • Is there any way to retrieve photographs taken on Iphone 5 during 2015/16 but were deleted on 11 June 2016? No itunes or Icloud back up was made – the photographs were just kept on the phone. I have rung Apple and they have confirmed it is not possible to retrieve once deleted and it does say on the mobile phone on the deleted photos page that after so many days the photos are deleted permanently.
  • NAS hardware failure (Iomega). Lenovo, who now own the Iomega company, advise me that it is a hardware failure and to contact a data recovery firm. This is not time sensitive, nor is it important documents… it is pure sentimental. Photo's, music, website documents, etc, etc. 
  • I HAVE NOKIA MODEL rm-1012 is it possible to get the deleted messages from the phone please if so how much as they appear to be in memory as showing deleted, I have found on net a code to put in but it comes up do you wish to restore it would this do it ? 
  • I'm looking to buy Western Digital WD10EZEX-08Y20A0 hard drives. Do you have any for sale? If so, how many? Dropped hard drive. When plugged in after it Initially mounted but then stopped (linux os). Now doesn't show in linux, Windows finds the drive but cannot access files. Mechanical sounds, drive sounds like it spins up when powered but then goes to a constant mechanical clicking sound.

If you've lost access to your data please get in touch - if I can't help I can always get you a special discount rate with Data Clinic !

Of Hard Disks and Mobile Phones

I've been told by a mobile repair company that my Samsung Galaxy Note 3 is water damaged and beyond repair. Although I am pretty sure it hasn't been submerged in liquid at any point they say this may be from condensation from the shower. The phones screen is blank and sometimes you can see a faint green line at the top of the screen. It vibrates when you turn it on and the touch buttons light up. There is a security code on the phone so when i attempted to extract the files myself using my laptop I was not able to because of this. I wish to retrieve the photos, videos, contacts and messages from the device.

My passcode is no longer working on my iphone 6 after update, my touch ID was working. I foolishly restarted the phone hoping it would fix itself but then it only accepts passcode after restart.
Please help me recover my photos and videos as they are the most important thing on my phone that I do not want to lose.

I have dropped my laptop (lenovo) and it crashed. It started making a strange noise and now when I try to switch it on it makes the strange noise and doesn't do anything but loading the starting page. I had a similar problem with an old laptop and I have been told it was the hard drive.
As I have important files saved in the laptop therefore I was wondering if it is possible to recover data (or at least a list of the data contained). I have an exam next week and a paper is saved there, therefore it is an urgent matter. Please let me know what you think

After resetting my password, all the data on my iPhone 5s was deleted, all photos, videos, etc. I need to know if it's possible to recover it and how much would it cost?

Sony Xperia Z will not charge and has run out of battery. I have some contacts and photos on there which I would like to recover. How much will this cost and how long will it take?

HELP – My Tesco DVD-R disc has stopped working. It was fine until I tried to transfer a video onto it from my lap top. The disc won't play in the DVD player either. We have several years of photos on this disc and wondered if it was possible to recover them and how much would it cost.

I have a Seagate slimline 1TB external hard drive that has stopped working and I would like to recover what is on it. Can you help and if so what will the cost be?

External 1TB drive Verbatim (Samsung) which was dropped and now will not spin. Power to device is working however when connected it is clear (and audible) that disk will not spin.

Have a Seagate 500gb external HDD which stopped being recognised by the PC. It kept beeping and doesn't sound like its reading.

My zenphone 5 battery damaged and toch also damaged…so how i will recover my photo and video from it???

Qote of how much to recover pictures and videos from a broken iPhone 6s, broken by being dropped in a swimming pool.

Had a power outage and loss of power to my computer appears to have killed the hard disk. It;s 2.5" mechanical laptop, 500Gb, 5400. How much would recovery be at lombard street branch?

I want to recovered all data documents and picture from my failed hard disc, and how much cost and if you can do

I have a USB Memory stick which was knocked. I sent it to a company to have a look at the usb and they sent it back with the chip disconnected from the borad, is it still repairable if so how much would it cost?

The hard drive on my Apple MacBook Pro has failed. After taking it to the Apple Store they advised me to take it to data recovery before they install a new one.

I emailed about a portable hard drive that I need the data recovered from. It is a seagate device. Please can someone call me back.

Hard Drive Dilemma

Enquiry: My Hard Drive recently packed in. It was running ok the night before (although in retrospect after being asked about it, I'd heard it click a couple of times), but when I booted it up I kept getting an error message saying windows couldn't be found.
So on boot up I went to the BIOS menu to see if something had reordered the drives and discovered the hard drive couldn't be read. I then took it to a repair shop and they attempted to diagnose the problem (it was them who asked about the clicking). They left it over night for a diagnostic and said that on a couple of occasions the Hard Drive was picked up but the only info they could get off it was garbled nonsense. They said that they thought that the heads may have failed on the Hard Drive and that wasn't something they could fix and recommended someone else. The 2nd person came to the same conclusion and said he didn't want to tamper with the heads either as it wasn't something he could fix and so he recommended you.

The only other note I can think of is that the laptop seemed to be running quite hot leading up to the failure, but as I've replaced the hard drive this doesn't seem to be the problem. For reference, I live in Liverpool, just in case you need to refer me to that office.

My Response: What you have described there is a hard drive that is about to completely fail. It probably didn't help that the first repair shop you took it to kept it switched on last night. If a hard drive is running hot and slowly then my recommendation is to switch the hard drive quickly and wait a while for it to cool down - don't put it in a fridge or freezer and this will put unnecessary stress on the hard drive, instead let is cool naturally.

When it's completely cooled you can attach it again and attempt to copy your files off of it asap. If you are successful at this then you've had a lucky escape. If the hard drive begins to run slowly or is not recognised then I'm afraid it's too late for you to do anything - the hard drive is already badly damaged. If you need to remove the data from it you'll need to contact a data recovery company.

Finding a Data Recovery Company

You can look for a local data recovery company but my experience is that good data recovery companies a few and far between. Make a distinction between a data recovery specialist and a PC repair shop. They are not the same beast at all. Even though the shop may claim to perform data recovery, it's capabilities will be no where approaching what the data recovery company can do. The best way I've found is to do a countrywide internet search and then look at the reviews of the company. Another useful method is to look for bloggers who write about data recovery and hard drive issues - if you are in the UK you can visit the Recover Deleted Data web site. It deals in answering questions about all types of data recovery, not just retrieving deleted data.

Endpoint FDE and other Problems

Usually I get asked a lot about broken hard drives but sometimes I get cases where there is nothing wrong with the customer's hard drive but instead something on the hard drive is giving them problems.
There now follow a few examples:

I would like to ask you about my issue and help me. It is installed Checkpoint FDE for Dell Laptop latitude E 5440 then it was slow to encrypt and then it could not boot into Windows 8.1. I noticed this page written by data recovery experts data clinic about recovering drives that use Checkpoint's Endpoint FDE (

Non-system drive (E drive) from desktop PC spins but isn't detected in Windows 10 or BIOS. Internal 3.5" SATA drive. 2TB capacity with about 60-80% used.

My laptop was broken and I'm trying to recover all files in there because it contains all my PhD work. I've sent it to a repair shop and I think they have to do something to the hard drive. but they couldn't recover all data. If I send it to you would you be able to do something to the hard drive?

I have transferred photos/videos etc onto a 1TB Samsung HD (500 gig 'ish) on a PC rebuild. Win 10 is running on a 250gb SSD.
All went fine for a couple of days then HD began to click but still booted and was recognised. Next day clicking and not recognised. Removed it and had a quick look but beyond my capabilities! I've got a 2 TB external to drop everything on to…

We have a hard drive of a customer that has a faulty controller card. The drive spins ok, but is no longer recognized by the computer indicating that the controller card is faulty. Do you offer repair services to replace the controller card and fix the drive?

The drive is a WD 250GB
Model: WD2500BEVT

My external hardrive failed today by making a clicking noise. the drive is still seen by the computer but no longer as a working storage device. It contains several thousand family photographs and other documents. the unit is a 500gb capacity. I would like a quote for retrieval please. Many thanks. A late afternoon call would be best.

WD 2TB USB 2.0 spinning disc external hard drive with external power supply. The device shows up on Devices and Printers but not in windows explorer. Shortly after connecting the driver starts to make clicking noises.

By far the most interesting fault here was the Endpoint encrypted drive and in all cases it's usually possible to recover the files for the customer.

More info:
I've found some decent HDD related recovery info at

A Selection of Enquiries

This post features a selection of data recovery enquiries from people with hard drive and NAS problems who need their files retrieved.

Data recovery enquiry from a reseller
Hello, we are a computer and laptop repair shop in Hounslow, London.
I have got job from my customer to recover data from a laptop hard drive.
Hard Drive Details, HGST, 1TB
and its giving clicking sound you when you plug in.
can you give me quote to recover data from it. please consider that we have to charge our services from customer as well.

I have a ready Nas duo, that has developed a fault and will not boot or connect since we last turned it on.
I have read various options online about possible things to do, but in the spirit of i don't won't to fix it worse thought i would seek expert help.

I have a western digital My Passport Ultra (1TB) external hard drive.
It initially started to take a long time for folders to open and to access files. I began to back up the hard drive (taking hours to back up only a small amount of data).
Now the drive is not visible in Windows explorer. I have the option to "safely remove it" and I can also see it in "devices" and "device manager" but cannot actually see the drive to open any folders.
Any suggestions as to how to get access? or is it possible for you to recover the data (there's almost 900GB)? and how much would it cost?

My WD hard-disk is working till morning. Now, my computer is recognising it but not reading it. Also, in disk management it's showing unallocated.
What shall I do? Please advise.

External usb 3.0 drive
Verbatim enclosure
Hitachi Z5K500-500
500GB 2.5" SATA
Initially was detected by PC but inaccessible. No strange noises, disc was spinning.
A few restarts later, disc still spins, continuous clicking. Completely undetectable by PC.

Help Recover Data From Hard Drive
The hard drive on my MacBook Pro laptop has a physical problem – I have taken it into an apple genius store and they told me the only way to try and get my data back is from a company such as yourselves. I need my documents – I work freelance and have all my relevant paperwork on my hard drive. Plus my photos from the last 2 years.